Office Administrator - Dynamic Hospitality Team in Bali

Join H-Ostel Kuta Bali, a vibrant and fast-growing hospitality brand in the heart of Bali, as an Office Administrator. This is a unique opportunity to play a pivotal role in ensuring smooth daily operations while contributing to an energetic and guest-focused environment. In this role, you'll be the backbone of our office, managing everything from guest check-ins to internal communications, all while supporting our team's mission to provide exceptional hospitality.

Located in the bustling area of Kuta, our hotel is a hub of activity, offering a diverse range of amenities and services. As an Office Administrator, you'll be at the center of it all, using tools like Microsoft Office Suite and Google Workspace to streamline processes and enhance efficiency. This role is perfect for someone who thrives in a dynamic setting and is passionate about creating a seamless guest experience.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
• Handle front desk operations, including reservations, cancellations, and guest inquiries.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Maintain and update guest records using property management systems (PMS) like Opera or Guestline.
• Prepare and distribute daily reports to management, including occupancy rates, revenue, and guest feedback.
• Manage office supplies and inventory, ensuring we have everything we need to run smoothly.
• Assist with event planning and coordination, supporting both internal and external events.
• Provide excellent customer service to guests and staff alike, ensuring everyone feels valued and supported.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar administrative role within the hospitality industry.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail).
• Experience with property management systems (PMS) like Opera or Guestline is a plus.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both written and verbal, with the ability to interact with guests and staff effectively.
• Familiarity with local regulations and compliance requirements in the hospitality industry.
• Ability to work well under pressure and in a fast-paced environment.
• Passion for hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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