Customer Service Representative - UK Market (English Speaking)
Join Tribe Digital as a Customer Service Representative and become the friendly voice that customers trust! In this role, you'll provide exceptional support to clients in the UK market, resolving inquiries, handling complaints, and ensuring a seamless customer experience. Based in Medan, Sumatera Utara, you'll be part of a dynamic team that values communication, problem-solving, and a passion for customer satisfaction.
As a Customer Service Representative, you'll handle inbound calls, emails, and live chats from UK-based customers, using tools like Zendesk and HubSpot. You'll need to be fluent in English to effectively communicate with clients and escalate issues to the appropriate teams. This role offers a competitive salary of Rp 5.000.000 - Rp 7.000.000 per bulan, along with opportunities for growth and professional development.
📋 Tanggung Jawab Pekerjaan
- Provide exceptional customer service to UK-based clients via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Use Zendesk and HubSpot to manage and track customer interactions.
- Escalate complex issues to the appropriate teams within the company.
- Maintain accurate records of customer interactions and resolutions.
- Monitor and improve customer satisfaction metrics.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Adhere to company policies and procedures related to customer service.
🎓 Kualifikasi & Syarat
- Fluent in English, both written and spoken.
- Minimum 2 years of experience in customer service or a related field.
- Experience with Zendesk and HubSpot is a plus.
- Strong communication and problem-solving skills.
- Ability to work well under pressure and meet tight deadlines.
- Professional and friendly demeanor.
- Bachelor's degree in Business, Communication, or a related field is preferred.
- Customer service certification (e.g., Certified Customer Service Professional (CCSP)) is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang